From time to time, customers contact us regarding issues with the content of a Step by Step book or, more commonly, a problem with the book's companion CD. Support for Step by Step books and CDs is provided by Microsoft Press. But to save you some time, here are solutions to problems that have been reported to us.
Alternative method of installing the practice files
Some customers are getting an Internet Explorer scripting error when attempting
to install the practice files from the companion CD, or just getting a blank
page rather than the installation program. If you're unable to install the
practice files from the companion CD on-screen interface, you can install the
content directly from the CD.
Here's how:
1. Insert the companion CD in your CD, DVD, or BD drive. Close or ignore the
window that opens automatically.
2. Click the Start button.
3. On the Start menu, click Computer.
4. In the Computer window, right-click the disk drive in which
you inserted companion CD, and then click Open or
Explore.
You'll see something like this:
5. Double-click the Practice Files folder (indicated in the graphic by the red
arrow).
The only file in the Practice Files folder is named
setup.exe.
6. Double-click the setup.exe file to start the practice file installation
program.
When it starts, you'll see something like this while it gets
ready:
7. Wait until you see this screen, then click Next and follow
the wizard instructions to install the practice files to their default location.
